Your project, step by step
The same clear five-step process, whether we’re fitting a new floor, a set of shutters, or an entire commercial refurbishment.
One clear process, one team, from start to finish.
Every project we take on follows the same simple five-step process, so you always know where you are and what happens next.
It doesn’t matter whether you’re after a new carpet, a full LVT floor, a set of shutters, or a commercial resin install. The team you meet at the showroom is the team that’ll see the project through to completion, with no subcontractors and no handoffs in between.
Our five step process
Visit the Showroom
Come and see us at our Gravesend showroom, where you can browse the full range in person. Our team is on hand to talk you through the options and help you narrow things down.
Choose a Product
Once you've decided what you like, we'll take the details and set up the next step. If you're torn between options, you're welcome to borrow samples for a small deposit and take them home to see how they look in the space.
Measure Up
Our estimator visits your property to take accurate measurements and check for any prep work or accessories that might be needed. They'll also bring a selection of samples with them, in case a showroom visit hasn't been possible.
Get a Quote
Once the measurements are back with the showroom team, we'll put together a clear, no-obligation quote on your chosen products. When you're happy to go ahead, we'll book in a date that suits you.
Installation
Our in-house team handles the install from start to finish, working to a high standard and keeping disruption to a minimum. Once we're done, we'll take all the rubbish away and leave the space ready for you to enjoy.
Our promises to you
Whatever stage of the process you’re at, four things stay the same.
Customer service you can count on
One team, start to finish. You'll see the same friendly faces from your first enquiry through to the day the work's complete.
Attention to every detail
From accurate measuring to clean finishes at every edge, we take care of the details that make the difference between a job done and a job done well.
Only the best materials
We work with leading manufacturers and choose our range carefully, so every product we sell is one we'd be happy to put into our own home.
Clean and professional install
Our team treats your property with respect. We work tidily, protect anything nearby, and clear all rubbish from site on completion.
Get in touch, we're here to help
Whether you know exactly what you want or you’re starting from scratch, we’re happy to talk it through. Visit us in the showroom, give us a call, or send us an email and we’ll get back to you.