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DELIVERY

Our delivery charge for vinyl flooring, carpets, artificial lawns and accessories is £10.99 and for laminate flooring, wood and luxury vinyl tiles it is £35. A surcharge may be applied for offshore islands and Scottish Highlands, please contact us for details.

Deliveries are made via our selected courier companies.

A signature will be required in order for the delivery to take place.

Deliveries are made during normal working hours, Monday-Friday. Saturday deliveries are available at an extra cost. Please ask if you would like a quote by emailing info@yournewfloor.co.uk.

If you are ordering one of our larger items, you may need to ensure that an able bodied person is available to assist the delivery driver.

Most products are delivered within three working days of cleared payment. If you need the goods by a specific date please contact us via email before ordering, next day delivery is available on a number of our stock items.

We do not recommend booking a fitter until you have received the goods, many of which require at least 48 hours acclimatisation before fitting. For more information about fitting your new floor, please visit our advice center.

Upon delivery please ensure that you inspect the flooring for damage before signing for it as this will make any claim necessary with the courier far easier. If you find that the goods have been damaged in transit please refuse the delivery and we will arrange a replacement to be sent immediately.